Frequently Asked Questions
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MRMK General Information
How long has MRMK been in business?
Where is your factory located?
We operate from a purpose-built manufacturing facility in Sheffield, UK, the historic home of stainless steel.
What industries do you serve?
We work with customers in food processing (meat, poultry, seafood, fruit, veg), packaging, recycling, plastics, and many more. Check out our dedicated industry pages on our website for more information.
How can I contact MRMK?
Our dedicated customer service team is available Monday to Friday. You can call us on +44 1909 519 815, or email us with your enquiry or question at [email protected].
Product & Technical
What makes your blades different from OEM or competitors?
Our blades are manufactured in-house using premium-grade, food-safe stainless steel and high-carbon alloys.
We offer enhanced edge retention, precision fitment, and reduced downtime, often outperforming OEMs at a better price.
Can you make custom blades?
Yes. We can reverse-engineer blades from samples, photos, or drawings. Our technical team works with you to ensure the right specs for your application.
Are your blades food-grade certified?
Yes. Our blades are made from food-safe materials and are compliant with hygiene and food processing standards.
Are your blades future-proofed?
Our high-quality blades are made from food-grade stainless steel, meaning they’ll remain rust-free for months if stored correctly.
What tolerances can you work to?
We work to exacting tolerances, usually within ±0.02mm, depending on your specifications and application.
How does MRMK design new products?
Our products are based on OEM samples, drawings or even broken and worn blades that have come straight off a machine, and can be adapted in whichever way the customer desires.
Our experienced technical team work tirelessly to draw up dozens of new, custom or standard designs each day.
What products does MRMK specialise in?
MRMK’s expertise in machine knives spans across a wide variety of products, including those for the meat, seafood, poultry, fruit, and vegetable industries, and much more. MRMK specialise in providing the sharpest and most reliable cutting edges for ANY blade.
Ordering & Customisation
What do I need to provide to place an order?
A sample, drawing, or clear photo of the blade you need is usually enough. Our draftsmen will then create a production-ready drawing for your approval.
Is there a minimum order quantity (MOQ)?
We accept both small and bulk orders. MOQ depends on the blade type, just get in touch and we’ll advise.
Can I get a sample before placing a bulk order?
In many cases, yes, we can provide samples to ensure the blade performs to your expectations before full production.
Shipping & Delivery
How long will my order take to arrive?
Lead times vary based on complexity, but most orders ship within 3–10 working days. We offer express options for urgent requests.
Do you ship internationally?
Yes. We ship globally.
Can I track my shipment?
Absolutely. We’ll send a tracking link once your order has been dispatched.
Returns, Support & Warranty
What if I receive the wrong or damaged product?
Thanks to our full-time QC team, we maintain exceptionally high product accuracy. If something isn’t right, let us know. Customer satisfaction is our priority, and our support team is always here to help.
Do your blades come with a warranty?
Yes. We stand behind our quality. We maintain exceptionally high product accuracy with a dedicated and rigorous quality control team. On the rare occasion that there’s a manufacturing defect, we’ll repair or replace it promptly.
Can I speak with someone about technical compatibility?
Of course. Our technical advisors are available Monday to Friday to help match or customise the right blade for your equipment. For further technical consultancy, call our experts today at +44 1909 519 815.